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Enterprise FAQ

Answers to common questions from enterprise evaluation teams.

Data & Privacy

Where is my data stored?

Your data is stored in secure cloud infrastructure hosted by major cloud providers (AWS/GCP). Data is encrypted at rest and in transit. We do not store data on-premises at this time.

Who owns my data?

You do. Your data belongs to your organization. We process it to provide the service, but you retain full ownership and can export or delete it at any time.

Can I export all my data?

Yes. You can export your models, assumptions, and data at any time in multiple formats including Excel (with formulas intact), structured data formats, and PDF reports.

How does the AI (Finny) work with my data?

Finny receives context about your model structure and current state to provide relevant guidance. Your raw data is not used to train AI models. AI interactions are logged for audit purposes, and you control what information is shared.

Is my data shared with other customers?

No. Each organization's data is isolated. We use logical separation to ensure your data is only accessible to your authorized users.

Security & Compliance

Do you have SOC 2 certification?

Not yet. SOC 2 certification is in our roadmap and we're working toward it. We're happy to discuss our current security controls and practices in detail.

Can you complete our security questionnaire?

Yes. Our team can complete standard security questionnaires (CAIG, SIG, custom formats). Please reach out and we'll coordinate the process.

Do you support SSO / SAML?

SSO integration is on our roadmap but not yet implemented. Currently we support email/password authentication with MFA. Enterprise SSO is planned for future releases.

What happens if there's a security incident?

We have incident response procedures in place. Affected customers would be notified promptly according to our data processing agreement and applicable regulations.

Integration & Technical

Can I integrate with our existing systems?

We support Excel import/export as the primary integration path today. API access for programmatic integration is on our roadmap for Team and Enterprise plans.

Do you support on-premises deployment?

Not at this time. We are currently cloud-only. If on-premises deployment is a hard requirement, please discuss with our team to understand our roadmap.

What browsers do you support?

We support modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). The platform is web-based and requires no desktop installation.

Pricing & Contracts

How does enterprise pricing work?

Enterprise pricing is based on your specific requirements — team size, features needed, and support level. We don't have a fixed price card for enterprise. Please contact us for a tailored quote.

Do you offer annual contracts?

Yes. Enterprise customers typically have annual agreements. We can discuss terms that work for your procurement process.

Can we do a pilot first?

Absolutely. We recommend a structured pilot to validate that the platform fits your workflow and governance requirements. Pilots typically run 4-8 weeks with defined success criteria.

What's your SLA?

We offer SLA terms for enterprise customers as part of the contract. Standard SLA includes uptime commitments and support response times. Details are negotiated based on your requirements.

Support

What support is included?

Enterprise plans include priority support with faster response times. We can discuss dedicated support arrangements for larger deployments.

Do you provide training?

Yes. Enterprise deployments include onboarding and training. We can tailor training to your team's experience level and use cases.

Who is our point of contact?

Enterprise customers have a dedicated contact for their account. For larger deployments, we can assign a customer success manager.

Still have questions?

Our team is happy to answer specific questions about your requirements.

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